Where content, processes and artificial intelligence meet
A leave request. A supplier contract. An invoice approval. Hundreds of pieces of content are produced and dozens of processes run across your organisation every day. CSP eliminates that chaos.
What is CSP?
A next-generation software category that enables enterprise content, documents and business processes to be managed on a single integrated platform.
CSP is a next-generation software category that enables enterprise content, documents and business processes to be managed on a single integrated platform. It emerged as the evolution of traditional ECM solutions, differentiating itself through cloud nativity, microservice architecture, an API-first approach, low-code development and artificial intelligence integration.
Analyst firms such as Gartner and Forrester began using the term CSP in place of ECM from 2017 onwards. Today, CSP platforms are positioned as the enterprise backbone, offering document management, workflow, case management, records management and content analytics capabilities in a single solution.
The shift from ECM to CSP
The difference between the two worlds is not only technological — it represents a fundamental change in the way work gets done.
ECM
- Single monolithic application
- On-premise focused
- Processes built by IT
- Static forms
- Manual classification
- Standalone system
- Desktop usage
CSP
- Microservice-based
- Cloud-native, hybrid
- Business units build with low-code
- Dynamic, mobile-friendly forms
- Automatic tagging with AI
- API-first, integrated ecosystem
- Mobile-first experience
The backbone of our CSP solution
Three complementary pillars working in an integrated way on a single platform.
Document Management
All enterprise content in a single centralised platform. Contracts, procedures, invoices, reports, correspondence… Version control, authorisation, indexing and advanced search all work as one cohesive whole.
Workflow Management
Every corporate process goes digital — from leave requests to purchase approvals, from contract signing to expense management. New processes go live in minutes with the drag-and-drop flow designer.
Low-Code Development
Build applications without writing code. Business units can design their own forms, flows and reports without heavy IT support. Development timescales are measured in hours, not days.
An intelligent platform that works with your content
The key differentiator of our CSP solution is the deep integration of AI into the platform — not added on afterwards, but part of the architecture.
Automatic Classification
AI predicts the type, content and tags of documents uploaded to the system. The burden of manual categorisation is eliminated.
Intelligent Search
Not just keyword search — semantic search. Natural language queries like "three-year lease agreements signed last month" work out of the box.
Robotic Process Automation
Robots take over repetitive steps. Data entry, cross-system transfers, routine approvals — processed without human intervention.
AI-Assisted Development
An AI assistant sits alongside the low-code developer via ChatGPT integration. A natural language command is all it takes for form design, flow configuration and report templates.
OCR and Data Extraction
Automatic data extraction from structured documents such as invoices, IDs and forms. High accuracy with AI-powered OCR.
Native AI Integration
AI capabilities are not external services bolted on to the platform — they are part of the architecture. A single licence, a single data layer, a single management interface.
Modern technology stack
Works alongside your existing systems
CSP does not operate in isolation from the other systems in your organisation. It has ready-made connectors for the most widely used enterprise software.
Which processes can you digitalise first?
CSP is an industry-agnostic platform. The processes below are the most common priority digitalisation areas across most organisations.
Human Resources
Employee personal file management, leave, advance, expense and performance review processes.
Procurement
Requisitions, bid evaluation, approval matrices, order and invoice processing.
Finance
Expense management, budget approvals, invoice workflow and reconciliation processes.
Legal
Contract lifecycle management, litigation and code-of-conduct tracking.
Quality & Compliance
Document approval workflows, GDPR consent management and ISO audit preparation.
Management
Board resolutions, meeting minutes and strategic decision tracking.
Customer Services
Request management, complaints processes and customer document archiving.
Industry-Specific
Thanks to the low-code structure, processes specific to your industry and organisation can also be designed rapidly.
Enterprise-grade security standards
CSP incorporates security standards as a core component of the platform — not an add-on layer.
Which organisations benefit most from CSP?
It is suitable for any organisation whose content and process intensity has risen above a certain threshold. It delivers the highest value for the profiles below.